This Privacy Policy describes how we collect, use, store, and protect personal information submitted by users when browsing and shopping on our website. Our top priority is to fully protect the privacy and personal data security of all customers. This policy applies to all users who access our website, place orders, and use our platform services. We adhere to the principles of transparency, safety, and user autonomy in all data processing behaviors, and strictly protect user personal information in accordance with standardized service specifications.
Information We Collect
We only collect necessary user information that is actively submitted by customers during browsing, registration, ordering, and after-sales consultation. We will not actively collect any irrelevant private information or obtain user data through hidden channels. The personal information we collect is limited to the content required to complete shopping transactions and provide standard customer services.
The main information we collect includes basic personal information such as user name, shipping address, contact information, and payment-related verification information required for order delivery. In addition, we may record basic order information generated during user shopping, including purchased product types, order amount, transaction time, and after-sales service records. All collected information is only used for internal service operation and will not be used for unauthorized expansion purposes.
How We Use Your Information
All user personal information we collect is only used to provide you with stable, efficient and standardized shopping services, and all data usage behaviors are limited to the service scope agreed by users. Firstly, we use your personal information to complete order confirmation, product delivery, logistics update and transaction settlement, ensuring that every order can be processed and delivered accurately and efficiently.
Secondly, your information will be used for daily customer service work, including replying to user consultation, solving order problems, processing return and refund applications, and optimizing after-sales service experience. In addition, we will analyze anonymous order data and user shopping preferences to continuously optimize product display, website operation and service quality, so as to provide users with a more in line with demand shopping experience.
We will never use user personal information for commercial spam marketing, private information trading, or any behaviors that damage user rights and interests without user authorization.
Information Storage and Protection
We adopt standardized and secure data storage technology and management mechanisms to protect user personal information. All user data is stored through secure encrypted systems, with perfect data access and management permissions set up. Only designated internal service personnel who need to process orders and customer services can contact user information, and all personnel have strict data management constraints.
We have established complete data security protection measures to prevent unauthorized access, disclosure, tampering, loss or leakage of user personal information. We will regularly upgrade data security systems and optimize management processes to ensure that user personal data is always in a safe protection state.
We only retain user personal information within the time required for service processing and legal compliance. After the service is completed and the data retention cycle ends, we will automatically and safely clean up the invalid user data to avoid long-term redundant storage of personal information.
Information Sharing and Disclosure
We will never sell, rent or trade your personal information to any third-party institutions or individuals for commercial purposes. We will not take the initiative to disclose user private information to external parties without the explicit consent of users.
In order to ensure the normal completion of order delivery and logistics services, we will only share the necessary shipping information with cooperative logistics and distribution service providers. All cooperative institutions have signed strict data confidentiality agreements with us, and they are only allowed to use user information to complete parcel delivery services, and are prohibited from using or disclosing user information for other purposes.
All information sharing behaviors are based on the basic needs of user shopping services, and we will strictly control the scope of information sharing to fully protect user privacy security.
User Rights
All users have the right to inquire, view, correct and update their personal information stored on our website at any time. If your personal information changes, you can modify and update your account information and shipping information independently on the website to ensure the accuracy and effectiveness of the data.
Users have the right to apply for the deletion of their personal data when the order service is fully completed and there is no need for subsequent service follow-up. If you have any demands for information inquiry, modification or deletion, you can contact our customer service team through the Contact Us page on the website, and we will complete the processing in a timely manner in accordance with standardized procedures.
You have the right to refuse the non-essential collection and use of personal information. Refusal to provide non-essential information will not affect your normal shopping and use of basic website services.
Third-Party Links
Our website may contain links to third-party platform pages. These external links are only for the convenience of users’ browsing and shopping. We have no control over the operation modes and privacy protection rules of third-party websites.
We recommend that users independently understand the privacy policies of third-party platforms when browsing external links. We will not bear any responsibility for the personal information security problems caused by users’ access to third-party websites.
Policy Update
We reserve the right to adjust and optimize this Privacy Policy according to website operation and service upgrade needs. When the policy content is updated, we will publish the latest version on the website page in a timely manner. The updated policy will take effect immediately after being displayed on the page. Continued use of our website and services by users will be deemed as recognition and acceptance of the latest privacy policy terms.
Contact Us
If you have any questions, suggestions or demands regarding this Privacy Policy and your personal information protection, please contact our customer service team through the Contact Us page on our official website. We will reply and solve your problems as soon as possible to protect your legitimate privacy rights and interests.
